Frequently Asked Questions

Possible Cause:  These characters may not be supported by that country’s
                         key look up table.

Solution:            Enable the Caps Lock detect feature of the scanner to
                         detect whether the PC is operating in Caps Lock.

Possible Cause:  There is a ROM failure.
 
Solution:            A flash ROM upgrade is required.

Possible Cause:  There is a nonvolatile RAM failure.

Solution:            Contact a Metrologic service representative

Possible Cause:  There is a RAM or ROM failure.

Solution:            Contact a Metrologic Service Representative.

Possible cause:  There is a scanning mechanism failure.

Solution:           Contact a Metrologic service representative

Possible cause:  There is a VLD failure.

Solution:           Contact a Metrologic service representative.

* In some custom units the standard green LED has been replaced with a blue LED and the red LED has been replaced with a white LED.

Possible Cause: Inter-character delay needs to be added to the
                        transmitted output.

Solution:           Add some inter-character delay to the transmitted output
                        by using the MetroSelect Single-Line Configuration Guide.

Possible Causes:  These characters may not be supported by that
                          country’s key look up table.

Solution:             Try operating the scanner in Alt mode.

Possible Cause:  The scanner and host may not be configured for the
                         same interface parameters.

Solution:            Check that the scanner and the host are configured for
                         the same interface parameters.

Possible Cause:  The print quality of the bar code is suspect.

Solution:            Check the print mode. The type of printer could be the
                         problem. Change the print settings. i.e. Change to econo
                         mode or high speed.

Possible Cause:  The aspect ratio of the bar code is out of tolerance.

Solution:            Check the print mode. The type of printer could be the
                         problem. Change the print settings. i.e. Change to econo
                         mode or high speed.

Possible Cause:  The bar code may have been printed incorrectly.

Solution:            Check if it is a check digit/character/or border problem.

Possible Cause:  The unit is not configured correctly for the type of bar
                         code being scanned.

Solution:            Check if it is a check digit/character/or border problem.

Possible Cause:  The minimum symbol length setting does not work with
                         the bar code.

Solution:            Check if the correct minimum symbol length is set.

Possible Cause:  No power is being supplied to the unit.
Solution:            Check the transformer, the outlet and power strip. Make 
                         sure the cable is plugged into the unit.

Possible Cause:  No power is being supplied to the unit from host.
Solution:            Some host systems cannot supply enough current to 
                         Power Voyager. A power supply may be needed.

Possible Cause:  The unit’s configuration is not correct.
 
Solution:            Increase the interscan code delay setting. Adjust 
                         whether the F0 break is transmitted. It may be
                         necessary to try this in both settings.

Possible Cause:  The com port at the host is not working or not configured
                         properly.
 
Solution:           Check to make sure that the baud rate and parity of the
                        scanner and the communication port match and that the
                        program is looking for “RS232” data.

Possible Cause: The cable is not connected to the proper com port.

Solution:           Check to make sure that the unit is connected to the
                        correct com port on the host device.

Possible Cause:  The beeper may be disabled or no tone has been
                         selected.

Solution:            Enable beeper and select a tone.

Possible Cause:  The unit is trying to scan a particular symbology that is
                         not enabled.

Solution:            UPC/EAN, Code 39, interleaved 2 of 5, Code 93, Code
                         128 and Codabar are enabled be default. Verify that the
                         type of barcode being read has been selected.

Possible Cause:  The barcode being scanned does not satisfy the
                         programmed criteria for character length lock or
                         minimum length.

Solution:            Verify that the barcode being scanned falls into the
                         programmed criteria. The scanner defaults to a 
                         minimum of 3 character barcode.

Possible Cause:  The unit is configured to support some form of host handshaking but is not receiving the signal.

Solution:           If the unit is setup to support ACK/NAK, RTS/CTS,
                        XON/XOFF or D/E, verify that the host cable and host are
                        supporting the handshaking properly.

* In some custom units the standard green LED has been replaced with a blue LED and the red LED has been replaced with a white LED.

Possible Cause:  The unit’s configuration is not correct.

Solution:            Make sure that the proper PC type AT, PS2 or XT is 
                         selected. Verify the correct country code and data format
                         is selected. Adjust the inter-character delay symptom.

Possible Cause:  The unit’s configuration is not correct.

Solution:            Make sure the scanner is configured for the appropriate
                         mode.

Possible Cause:  The unit’s data format does not match the host system’s
                         requirements.

Solution:            Verify that the unit’s data format matches that required 
                         by the host. Make sure that the unit is connected to the
                         proper host port.

Possible Cause:  The same symbol timeout is set too short.

Solution:            Adjust the same symbol timeout for a longer time.

NOTE: DO NOT CONNECT THE CAMERA TO THE COMPUTER BEFORE INSTALLING THE SOFTWARE.

To install the software first, insert the Logitech camera software CD into your computer's CD-ROM drive. The Setup screen should appear. If it does not, please do the following:
1. Click "Start," and then "Run."
2. Type "D:\Setup.exe" and press the Enter key, where D: is the drive designation of your CD-ROM.
3. Follow the on-screen instructions.

After the computer reboots, the driver installation for the camera will start. Do not connect the camera until the setup prompts you to connect the camera cable to your computer.

While the driver installation progresses, remove the camera and camera base from the packaging and mount the camera on the camera base.

When prompted, plug the camera into the USB port.  
After the installation is complete, the camera should be ready to use.

What is Face Tracking?
Face Tracking enables you to track, zoom and adjust the pan and tilt automatically, instead of having to manually do this through the camera software.

What cameras support Face Tracking?
The cameras which support digital zoom (QuickCam Pro 4000, QuickCam Zoom, and QuickCam for Notebooks Pro) work with the Face Tracking feature.

Are there any issues with the Face Tracking software?
Since the Face Tracking feature requires a steady camera, place the camera on a sturdy surface. Holding the camera can cause the software not to track properly.

Is the Face Tracking feature automatically enabled?  How do I enable it?
By default the Face Tracking feature is disabled. To enable the Face Tracking software, please follow the instructions below.
1. Start the ImageStudio software.
2. Click on the "Change Camera Settings" icon .
3. Click on "Advanced Camera Settings."
4. Click on the "Zoom/Face Tracking" tab and select the "Enable Face Tracking" setting.   

What is "Pop-up Assistant"?
The "Pop-up Assistant" allows you to turn on/off the Face Tracking software without going into ImageStudio. When "Pop-up Assistant" is selected, the window below will appear in the lower right of the computer screen.
 
The box will appear at all times, whether you are in a program or if all your programs are minimized on the taskbar.  When you turn the Face Tracking feature on or off from the Pop-up Assistant box, text will briefly appear on the screen to display Face Tracking Status.  When you turn Face Tracking on, green text will appear alerting you that the feature is on.  When you turn it off, red text will appear to tell you the feature is off.
When I enable the Face Tracking, why are the buttons to manually adjust the zoom/pan/tilt are grayed out?
This occurs because the Face Tracking software takes over the manual features.

Option A. You did NOT get to the point where the software installer asked you to plug in the camera.
Most probably there is a conflict with an other application (e.g. anti virus, TV-card, imaging device software)
• Remove the Logitech Software
• Restart your Computer
• Close possible conflicting applications
• Repeat the Logitech installation procedure

Option B. You were asked to plug in the camera but you did not get the video image
Probably there is connection issue. it may also be that your windows version is missing specific components
• Check connections and remove USB hubs and/or extension cables. Alternatively try another USB port.
If this does not work try the following steps:
• Update of your windows application at http://windowsupdate.microsoft.com
• Then remove the Logitech Software and restart your computer
Repeat the installation procedure